Frequently asked questions when hiring a campervan in Scotland
If you’ve never booked a campervan holiday before, you will likely have lots of questions about how your campervan works and want information about what is included, insurance costs and cover, and the booking process. At Four Seasons Campers we want to make that process simple for you so provide an all-inclusive hire as well as how-to manuals and videos with all your campervan holiday information.
We can insure you to hire a campervan from 23 years old to 75 years old. Hirers aged 23 and 24 must pay an increased excess of £200
Yes we love dogs and 80% of our campervans are pet friendly campervans. There is a small additional charge of £35 per hire to bring your dog to allow us extra time to clean after them so that our campervans are always as new for the next hirer
All our campervans are automatic campervans which makes it even easier for our international customers to drive safely and makes for relaxed and easy driving
We are located by Balloch on the banks of Loch Lomond and just 25 minutes from Glasgow airport and 75 minutes from Edinburgh airport. We offer a variety of pick up and transfer options so please get in touch with us to discuss your travel needs
Normal drop off time is 1030 and normal pick up time is 1500 to enable us time to clean campervans coming in before they go out again. However, we may sometimes be able to do earlier if your campervan is already here or not going out again the same day.
If it is available then we can do pick up from 1300 at no additional charge or pick up prior to 1300 at an additional charge of £75. Likewise, if available then we can do a later return of 1230 at no additional charge or up to 1630 for an additional charge of £75. We will not know till nearer the time what times are possible as we often get last minute bookings but will let you know as soon as we can confirm. If you are flying in or arriving by train then we will be able to pick you up at your requested time but you may have to wait either here or in our local town of Balloch on the banks of Loch Lomond until your campervan is ready. We can store your luggage for you while you explore the town. If you would prefer to know your exact timings sooner then we would advise booking an extra night to ensure you have full flexibility.
We offer all-inclusive campervan hire meaning that there are no hidden extras and all essential equipment is included in your hire price. We include bedding and towels, extensive kitchen equipment, outdoor furniture, maps, camping gas and unlimited mileage in the UK and unlimited drivers.
Yes, drivers from Australia, Canada, United States, New Zealand, South Africa and the majority of European countries are eligible to drive our campervans. If you hold your driving licence in another country, please do get in touch with us and we will ask you to complete a driver information form to send the request to our insurers. If you have had UK driving experience let us know as this can help with our insurance request.
Our VW California campervans are short wheelbased and are approximately 5m in length by 2m wide. They seat and sleep up to 4 people
Our campervans seat and sleep up to 4 people with a double bed in the pop up roof and a double bed that is converted from the rear seat
We have free parking in a gated and locked car park. Please note that our customers leave their cars at their own risk.
We ask you to pay a 50% deposit if your hire is more than 45 days away from your booking date. If it is less then we require the full amount of the hire to be paid. If you would like to pay the whole amount for your hire more than 45 days before your hire then you can apply a discount code to get a further 5% off
We hold a refundable security deposit of £1000* 4 days prior to collection of your campervan. This is held on your preferred payment card and released automatically 7 days after the return date, provided that the vehicle is returned in a clean and undamaged condition with a full tank of fuel and no traffic offences or parking tickets have been incurred. The refundable security deposit can be paid by credit or debit card and funds must be showing before we release the vehicle for your campervan holiday.
*This can be more for drivers with licenses outwith the UK, EU, Canada, USA, Australia, South Africa and New Zealand. We will contact our insurers before your booking is confirmed to check the cost for you. Drivers with a high number of road offences may also incur a higher security deposit. There is an additional excess of £200 for drivers age 23 to 25.
The deposit covers the campervan insurance excess. If you have any damage to the vehicle , you will be liable up to this amount before the insurance pays. The only reason you wouldn’t be covered by the insurance is if you do not adhere to the terms and conditions of the insurance which can be found in our Terms and Conditions on our website (things like driving off road, driving under influence of alcohol etc.) If you do damage the vehicle , we will get a quote and you will only pay for the damage plus any cost to us to get it fixed ie time to take vehicle to get fixed and fuel plus days off rental fleet. This will only be up to the limit of the security deposit unless you have not adhered to our terms and conditions.
We offer two Optional Insurance Damage Waivers at £18 per night and £30 per night that reduce your security deposit and Insurance Policy Excess.
- Standard IDW is available at a cost of £18 per night of hire to reduce the security deposit and insurance excess to £375. Please note that the excess for damage to windscreen and well as damage to tyres still applies and is chargeable to the customer
- Premium IDW* is available at a cost of £30 per night of hire to reduce the security deposit and insurance excess to £375. In addition, the excess for damage to windscreen and damage to tyres is not chargeable to the customer.
Please note that the IDW only applies to the first insurance claim only. A second refundable security deposit will be charged at the Standard Excess Rates to continue the rental.
- Both Standard IDW and Premium IDW are completely optional and should be decided at least one week in advance of hire before your security deposit is held. IDW cannot be taken out after this date.
- *For customers who have taken out our Premium IDW the cost of the windscreen charge excess (£35 or £180) and tyre damage is not chargeable to the customer.
- If you have drivers age 23 to 25 , we are not able to reduce the security deposit with a damage waiver fee.
Our online booking system is powered by Wheelbase which is owned by Outdoorsy.com with payments taken through their Merchant account Stripe. Each account is locked down with a 256 bit SSL certificate and includes advanced security scanning and firewall. Every account operates in a segregated database environment and utilizes military grade encryption. Wheelbase systems are PCI DSS compliant.
We would be delighted to help you plan your Scottish tour in your campervan. Due to the increased popularity of campervanning in Scotland we would recommend that you book your campsites and ferries in advance. We will send you out our list of recommended campsites and informal camping spots on completion of your booking .
In the interests of cleanliness for other customers we have a no smoking policy in our campervans.
Our VW California Ocean campervans offer great fuel efficiency and are much cheaper to run than the larger motorhomes for hire. Average mpg is approximately 40mpg to 45mp. Our start-stop engine makes for a very economical drive and it is possible to get 50mpg if motorway driving.
Our campervans are relatively light compared to large motorhomes so as long as it’s not very wet conditions and the pitch is not on a steep slope then you should be fine with a grass pitch which is cheaper.
Our campervans operate the electricity in the rear of the vehicle through the campervan battery. This will charge each time you drive the campervan so if you are driving each day it will not need hooked up to electricity each night.
If you are going to be stationary for more than a couple of days then we recommend you hook up to ensure it does not run down.
We recommend that our campers charge their leisure battery with electrical hook up a minimum of once every three days to ensure the health of the battery.
Yes. In order to use the 230v plug, you must be hooked up to electricity.
Yes our campervans run on diesel heating that can be left on over night and is temperature controlled meaning that it will cut out when it reaches the correct heat and come back on when the air cools. Approximately 1/4 cup of diesel will heat a campervan the whole night so it is super efficient and cost effective to operate.
Yes, we give a full handover of your campervan when you pick up and also send you out a video in advance of your trip. We also have a manual in your campervan detailing how to operate everything. We talk you through how to operate the gas hobs; the heating; the waste; the bed; the table and the roof and give you top tips to make things easy for you.
We are on-call 24 hours a day for our customers. In the unlikely event of a breakdown, we have full VW Breakdown Assistance included in the price of your hire and will send out a technician to assist you.
We are open 363 days a year and are only closed on Christmas Day and Boxing Day. We highly recommend taking a campervan out in the quieter winter months as well as the busy summer months and can give you our list of winter opening campsites for your hire.
Our campervans are all VW factory built T6.1 California Ocean Campervans that are less than 2 years old. They are top of the range in pop top campervan models and have electric roofs and awnings with 150hp engines making driving comfortable and effortless.